Effective Date: 10 November 2024
At HolidaySockShop, we want you to be completely satisfied with your purchase. If you’re not fully happy with your order, we offer a straightforward returns and refund process. Please review the following terms and conditions to ensure a smooth experience.
1. Eligibility for Returns
We accept returns of all holiday-themed socks in their original, unused, and unwashed condition within 30 days of the purchase date. Items must be in their original packaging, including any tags and labels, to be eligible for return.
2. Non-Returnable Items
For hygiene reasons, we are unable to accept returns of:
- Used, washed, or damaged socks
- Socks that are missing tags or original packaging
- Gift cards or promotional items
3. Initiating a Return
To begin a return, please follow these steps:
- Contact Customer Support: Email us at willy123453@gmail.com with your order number, a brief description of the issue, and any supporting photos (if applicable).
- Wait for Confirmation: Our customer support team will review your request and respond within 2 business days with return instructions and the return address.
- Return Shipping: You are responsible for the shipping costs to return the item unless the return is due to our error (e.g., receiving the wrong or defective product).
Note: Please ensure you use a trackable shipping service. We are not responsible for items lost in transit.
4. Condition Requirements for Returns
Returned items must meet the following criteria:
- Condition: Items must be unused, unwashed, and in the same condition as you received them.
- Packaging: All socks must be returned in their original packaging, including any tags or labels.
If an item does not meet these requirements, we may not be able to process your refund or return.
5. Processing Returns and Refunds
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. This process typically takes 3–5 business days.
- Refunds: If your return is approved, we will issue a refund to your original payment method. You will receive a confirmation email once the refund is processed. Refunds typically take 5–10 business days to appear on your statement, depending on your payment provider.
- Original Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to our error.
6. Exchanges
We currently do not offer exchanges. If you need a different item or size, please return the original item according to this policy and place a new order.
7. Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery at willy123453@gmail.com. Include your order number, a description of the damage, and photos if possible. We will work with you to resolve the issue, which may include offering a replacement or a refund.
8. Return Fees and Costs
- Return Shipping Fees: Customers are responsible for covering the shipping costs for returns, except when the return is due to our error (e.g., receiving an incorrect or defective item).
- Restocking Fees: We do not charge restocking fees on any returned items that meet our return eligibility requirements.
9. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please reach out to us at:
Business Name: William Yeroshchuk
Email: willy123453@gmail.com
Website: www.holidaysockshop.com
Thank you for shopping at HolidaySockShop! We hope you love your holiday socks and enjoy a wonderful holiday season.